If you're frustrated with Gingr, you're not alone.
Over the past year, we've been talking to pet service business owners across the country. Daycare operators, groomers, boarding facilities, training studios. The ones who run on Gingr keep telling us the same things. The glitches. The fees. The support tickets that disappear into a void. The feeling that the software is getting worse, not better.
You're not imagining it. Here's what's going on.
The Mobile Problem
Your customers live on their phones. They find your business on Instagram, tap your link, and try to book. With Gingr, what they get is a signup process they literally cannot complete on mobile.
The forms aren't optimized for small screens. Fields don't behave the way people expect. Buttons are hard to tap. The whole experience feels like it was designed for a desktop browser in 2014 and never updated.
Every customer who bounces off that signup flow is revenue you never see. You don't get a notification. You don't get a failed booking alert. They just leave. They find someone with a smoother process. You never know they existed.
In 2026, your booking software's mobile experience is your first impression. If it can't handle that, it's costing you money every single day.
The Support Problem
When something breaks — and with Gingr, things break regularly — you need help fast. You're running a business with live animals in your care. You can't wait three days for an email reply.
Really glitchy... constantly small things that aren't working correctly.
G2 Review
There's no phone support. Let that sink in. You're paying north of $150 a month for software that manages your entire business, and when it goes down, you can't call anyone.
Support responses take days. And the onboarding experience sets the tone perfectly:
Took 1 month just to set up and customer service was seriously lacking.
G2 Review
A month to set up booking software. That's a month of running your business on sticky notes and hope while you wait for the system you're already paying for to actually work.
The Money Problem
This is the one that really stings.
Gingr's payment processing fees are among the highest in the pet industry. We're talking 3.4-3.9% on every transaction. For context, if you went directly through Stripe, you'd pay 2.7-2.9%. That spread might sound small. It isn't.
| Annual Revenue | Gingr Processing (3.65%) | Direct Stripe (2.9%) | You're Overpaying |
|---|---|---|---|
| $200,000 | $7,300 | $5,800 | $1,500/yr |
| $400,000 | $14,600 | $11,600 | $3,000/yr |
| $750,000 | $27,375 | $21,750 | $5,625/yr |
And it gets worse. Gingr changed their payment batching timing without notifying customers. Operators who were used to getting their money on a reliable schedule suddenly found themselves waiting two or more weeks for funds to clear. No warning. No email. No explanation. Just... the money stopped showing up when it was supposed to.
Reports and financial accounting are not accurate, and the company is aware but continues to fall short.
G2 Review
They know the financial reporting is broken. They've been told. They haven't fixed it.
Oh, and ACH bank transfers? Not available. Your customers who'd prefer to pay directly from their bank account — which carries lower fees for you — can't. It's credit card or nothing.
The Feature Problem
Here's what happens when software gets built for corporate chains instead of independent businesses: everything gets bloated, and the things you actually need get ignored.
Can't book daycare and grooming in one appointment. Think about how absurd that is. A customer calls and says "I want to drop off Max for daycare on Tuesday and get him groomed while he's there." The most basic, natural request in pet services. Gingr can't handle it in a single booking. No multi-service appointments.
The interface is generic. One-size-fits-all. No brand customization. Your booking page looks exactly like every other Gingr facility's booking page. Your brand identity disappears the moment a customer clicks "Book Now."
If you're a single-location business — and most pet service businesses are — you're navigating features designed for multi-location chains. Menus you don't need. Settings for scenarios that don't apply to you. Complexity that slows you down without adding any value.
And the big one: no AI capabilities whatsoever. No intelligent scheduling. No automated client communication that sounds like a human. No demand prediction. No smart pricing. Zero. In 2026, that's not a missing feature — it's a missing generation of technology.
The Ownership Problem
This is the part most people don't know, and it explains everything else.
Gingr is owned by Togetherwork, which is backed by GI Partners — a private equity firm. When PE buys software companies, they don't buy them to make the software better. They buy them to extract value.
Owned by a venture capital firm that doesn't care about the software or service and just buys out other better softwares and makes them disappear.
G2 Review
That review isn't speculation. It's a description of exactly what happened. Togetherwork acquired PetExec — a platform that had its own loyal customer base, its own features, its own identity. Now those PetExec customers are being forced to migrate to Gingr. A product they didn't choose. A product many of them specifically chose PetExec to avoid.
This is the PE playbook: buy competitors, eliminate them, consolidate the customer base onto one platform, cut costs, raise prices. The product doesn't need to get better because the customers have nowhere to go.
Except now they do.
What Others Are Doing
The market is shifting. Operators who've had enough are moving in two directions.
MoeGo is the fastest-growing alternative. They're at a 4.8/5 rating on G2 with 229 reviews, backed by $30.5 million in funding, and growing at over 100% year-over-year. They built for mobile from day one. Their customer support actually picks up the phone. They're doing what Gingr should have done five years ago.
The other path is custom-built software. Not the six-figure, eighteen-month enterprise projects of the past. Modern AI-native development has collapsed the cost and timeline of building a platform that's actually designed around how your specific business operates. Your workflows. Your pricing. Your brand. Your data — owned by you, not rented from a PE firm.
Gingr's ratings are declining. Depending on the platform, they're sitting somewhere between 3.6 and 4.5 out of 5, and the trendline is pointing down. The one-star reviews aren't from cranks — they're from business owners describing real operational failures with real financial consequences.
The question isn't whether Gingr will improve. Under PE ownership, the incentive structure points in exactly one direction, and it isn't toward better software.
The question is how long you wait before doing something about it.